Overview

Thank you for considering US Body for your custom fiberglass auto part needs. We strive to provide top-notch products and excellent customer service. Below, we outline our ordering, shipping, and return processes to ensure a smooth experience and meet your expectations.

Ordering Process:

  1. Product Selection: Browse our website to choose the custom fiberglass auto part you need and add it to the online shopping cart. Checkout is the same as any online shopping experience. Or create an account to save parts to your favorites list and purchase at a later date.  

  2. Quotation: If you need additional information about items in your shopping cart, don’t hesitate to contact our team at info@usbody.com to customize your order further. (Please note: Freight shipping is extra; we can provide an “estimate”).

  3. 50% Deposit: To initiate production, a 50% deposit is required. After paying the deposit, you will receive an email receipt and the final payment reminder for the remaining balance.

  4. Order Confirmation: When we receive your order, you receive an email confirmation and a copy of your invoice. 

  5. Production: Our skilled production team will review the order, call with any clarifying questions, and start building your custom fiberglass automobile parts according to your specifications. You will receive automated production progress updates by email, 

Cancellation Policy:

  • If you decide to cancel your order before production begins, you will receive a full refund of your deposit.
  • If you cancel the order after the part is in production, a 30% restocking fee will be applied to cover the materials and labor invested up to that point.

Shipping Process:

  1. Completion and Balance Payment: Once your custom fiberglass part is ready, you will receive an email requesting the remaining balance payment.

  2. Shipping Arrangements: After we receive the full payment, we will arrange for the freight shipping of your custom part to your specified address. Residential vs. commercial delivery rates apply.

  3. Freight Delivery Inspection: Inspecting the product before the driver leaves is crucial when the shipment arrives.

Delivery Inspection:

  1. Inspect Thoroughly: Carefully examine the product for any signs of damage or defects. Our products are packaged securely, but unexpected issues during transit can arise.

  2. Note Damages: If you notice any damages or discrepancies, make detailed notes on the delivery receipt before signing it. This will help us process any necessary claims.

  3. Refuse Acceptance: In the event of severe damages, you have the right to refuse acceptance of the shipment. This will initiate returning the damaged product to us for inspection and resolution.

  4. Photographic Evidence: If possible, please take clear photographs of any damages, as they will help process claims and address the issue promptly.

Return Process:

  1. Contact Us: If you encounter any issues during the inspection, please get in touch with our customer service team with the details and photographs of the damages.

  2. Return Authorization: We will guide you through the return process and give you a return authorization if needed.

  3. Inspection and Resolution: Once we receive the returned product, our team will look over the damages and work with you to find a solution that works for you, whether it’s repair, replacement, or refund.

At US Body, we take pride in our craftsmanship and quality assurance processes. We aim to ensure that you receive a product that meets your expectations. Please don’t hesitate to contact us at any point during these processes if you have questions or concerns. Thank you for choosing us for your custom fiberglass automobile part needs.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Need help?

Please contact us at info@usbody.com for questions related to Shipping and Returns.